I’m insured, but I still received a bill. Why did that happen?
That probably means not all your insurance details are correct.
I only spoke to the doctor’s assistant and yet I still received a bill. Why is that?
The doctor’s assistant acts under the duty doctor’s responsibility. All advice is checked and assessed by the doctor. Every request for help is registered for your own GP’s medical file. Contact between a patient and the GP at the out-of-hours GP practice is not necessary in case of a telephone consultation.
I don’t agree with the amount on the bill?
The out-of-hours GP practice won’t be able to do anything about the amount on your bill. This is determined by the Dutch Healthcare Authority (DHa).
Who is going to pay for the costs?
You’re obliged to take out health insurance yourself. Patients who can’t prove they’re insured will immediately need to pay at the out-of-hours GP practice. These patients can subsequently claim back these costs if they’re insured for this. The same also applies to all foreign tourists.
Why am I sent a bill by the pharmacy after contact with the emergency out-of-hours GP practice without having collected any medication from there?
You may receive a separate bill from the pharmacy for medication you received during your visit to the emergency out-of-hours GP practice or during a visit. A surcharge will always be charged by the pharmacy for evening/night/weekend hours.
Can I pay at the out-of-hours GP practice?
Yes, you can pay for the costs of a visit to the out-of-hours GP practice with a debit card.
Who determines the amount of the bill I am sent for using the out-of-hours GP practice?
The Dutch Healthcare Authority (DHa) is a national organisation which sets the rates for healthcare institutions. The DHa assesses the rates the out-of-hours GP practice can charge every year. The rates may differ per out-of-hours GP practice.